Over the last decade, ‘user experience’ (UX) became a buzzword in the field of human –
computer interaction (HCI) and interaction design. As technology matured, interactive
products became not only more useful and usable, but also fashionable, fascinating things to
desire.Driven by the impression that a narrow focus on interactive products as tools does not
capture the variety and emerging aspects of technology use, practitioners and researchers
alike, seem to readily embrace the notion of UX as a viable alternative to traditional HCI.
And, indeed, the term promises change and a fresh look, without being too specific about its
definite meaning. The present introduction to the special issue on ‘Empirical studies of the
user experience’ attempts to give a provisional answer to the question of what is meant by ‘the
user experience’. It provides a cursory sketch of UX and how we think UX research will look
like in the future. It is not so much meant as a forecast of the future, but as a proposal – a
stimulus for further UX research.
User experience – a research agenda